We ship via UPS, FedEx, and USPS as our main carriers;
One Day, Two Day, Three Day, and Ground Shipping are available from UPS, FedEx, and USPS. For the contiguous United States, UPS and FedEX also provide service guarantees. We understand that your shipment’s urgency is crucial to you, so we will ship it off right away. If the product can reach you sooner or at the same time as chosen, we may choose to utilize an alternative delivery method. Packages sent to Alaska and Hawaii may require extra days.
Orders placed before 2 PM Pacific Time (7 PM Eastern Time) will be sent the same day. Orders placed after 2:00 p.m. Pacific Time on Friday will not ship until Monday; it is possible that orders purchased later will be dispatched as well, but you would need to check with online support or our office directly for confirmation. In terms of transportation, Saturday and Sunday are not regarded as shipping days.
During the Holidays, Shipping
Numerous federal holidays are observed by UPS, FedEx, and USPS, and processing or delivery of packages during such times may be delayed. When ordering orders before or during holidays, please contact us to check the delivery time. If delivery was delayed on a holiday, no shipping reimbursements, whole or partial, will be given.
Shipments that are delayed due to Acts of God, weather, environmental or dangerous goods incidents, air hazards, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, actions or inactions of customs officials, authority of law, quarantine, riots, strikes, work slowdowns or stoppages, or other labor disputes or disturbances, civil comm (full or partial) refund.
Cancellations of Orders
We are unable to cancel or amend an order after the shipment has reached Shipment Pending status. You would need to place a new order if you needed more things. You may occasionally be able to modify your delivery to a speedier level, but you would need to get in touch with us to find out whether that is an option.
Our shipping department will reject the delivery if a client rejects or declines it without authorization, and UPS will deem the box abandoned if it is sent to our warehouse. Additionally, the client will be liable for any return shipping fees that UPS assesses us for the product.
Rerouted packages and incorrect addresses
Rerouted packages are subject to a surcharge from UPS. For shipments that we need to reroute as a result of a customer mistake, we retain the right to impose a flat cost of $12.35. The client will also not be qualified for any service guarantee refunds.
Although we have sent to many nations, it is always the buyer’s duty to make sure they have the papers required to permit importation in their particular nation. While we cannot be held liable for any customs-related complications, we will make every effort to cooperate with customs by supplying them with the required documentation.
Shortages and Lost Packages
If the consumer declines the option for signature service during the checkout process, UPS, FedEx, or USPS may leave the item at your location if they believe it to be a secure location. Packages that are taken from your premises are not the responsibility of UPS, FedEx, USPS, or Testclear.
You must get in touch with FedEx/UPS and start a trace if your shipment is thought to be lost (either because the tracking information indicates that it has been delivered or because the delivery guarantee time has passed). Depending on the extent of the needed inquiry, this procedure may take 10 to 14 business days.
Access Points for UPS
Beginning in January 2016, UPS began utilizing Access Points to speed up package delivery in crowded regions. A single delivery attempt will be made by UPS to the shipment address if your neighborhood is eligible for a UPS Access Point service. If the client is not home, UPS will deliver the box to a UPS Access Point so they may pick it up whenever they choose. A letter will be left on the client’s door, and UPS will also email the consumer with the UPS Access Point’s location. The client is in charge of promptly picking up the package at the UPS Access Point.
We do not accept returns for any unused items due to the nature of the products. Every purchase is final. We reserve the right to waive this rule’s implementation in our sole discretion. Only when consumer orders delayed shipment but then realizes they need it quickly do we ever do this. In such circumstances—and only in those circumstances—we will permit the return of the sluggish shipment if the client puts an order for identical goods with quick shipping. When you have both items in your hands, contact us to receive an RMA number, which must be included with the return of the delayed package.
Assurance of Contentment
The producers of almost all of our items provide a satisfaction guarantee. If you are unhappy with how your item performs, you must speak with the manufacturer directly to be eligible for their reimbursement. Manufacturers frequently want a receipt, a UPC proof of purchase, and test result documentation. If required, we can give you the manufacturer’s details and the second copy of your receipt, but we are unable to give you an additional UPC proof of purchase. Keep your package safe until you have your test results, please.